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Managed Technology Services

Total IT is more than tech support. It is a total IT department at a fraction of the cost. We use our expertise and economies of scale to provide superior management and maintenance of your technology, servers, workstations, and network.

Focus on your core competencies and let us take care of your computers.

Our Approach

One of our CIO's will work with you and your management team to develop an IT strategy and budget that aligns with your objectives. We look for ways to better utilize technology, reduce licensing costs, and improve efficiency and productivity. The result is a technology plan and predictable budget that addresses your business’s day to day technology management, support, and maintenance. We take care of managing servers and networks, loading updates and patches, auditing information security, installing new software or equipment, managing backups, trainnig users, and solving problems.

How we operate

We install a monitoring and alerting infrastructure and employ remote administration and support tools. This allows us to detect and resolve problems before they impact your business providing a high quality of service with minimal cost. A pair of our system administrators will be assigned to your account and introduced to you and your staff. You will have direct access to call or email them as needed. Your administrators will also make regular trips on site to keep the lines of communication open and provide one on one support. They will proactively monitor your network and computers, install updates and manage your infrastructure to keep it providing maximum value.

Our comprehensive and pragmatic technology plan ensures you always have the right technology infrastructure without over spending on upgrades that you don't need. We are your technology advocates, don't let vendors take advantage with industry jargon or over promise their solutions. We'll review any product or service you're considering to ensure it meets your expectations.

We do not use offshore technicians or labor and you will never have to deal with a call center. Your Systems Administrators are your direct contact.

Quarterly executive meetings with your assigned CIO will ensure the plan stays on track. Planning a change in your processes or developing a new business strategy? Your CIO is available to participate and ensure IT supports your objectives.


Included in every Total IT plan:

  • Predictable monthly rates
  • Multiple Support Terms: 24X7, 10X5
  • Complete management and maintinance of all workstations and servers 1
  • Business Process Support
  • Anti-virus solution
  • Enterprise backup
  • Monitoring and alerting package
  • Hardware and Software Asset management
  • Windows 7 Enterprise upgrade 2
  • Windows XP Pro Downgrade 2


Are you subject to PCI DSS or HIPAA compliance? Total IT will optionally employ processes and techniques that comply with these standards and assist in implementing the appropriate technologies and techniques to ensure the other areas of your business do as well.


Technology can be a strategic advantage, let us put the strategy back it your IT.
Have some questions? call us at (720) 663-9383 or Visit our Total IT FAQ’s

 


1. Includes hardware, accessories, operating system, and drivers.
2. Requires enrollment in applicable Microsoft upgrade program. limited to 1 upgrade/downgrade per year per computer.

 
 
Dell Computers and Servers

Fast Forward is proud to be a registered member of Dell PartnerDirect.

 

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See our support and managed IT outsourcing services: Virtual Admin, Total IT.

Total IT Benefits

Includes:

  • Antivirus and Malware protection.
  • Enterprise Backup & Recovery
  • Windows 7 Enterprise upgrade
  • Windows XP Downgrade

 For all your workstations.

Total IT

Total IT is a managed IT service with predictable costs designed to outsource the maintenance and management of your technology infrastructure allowing your employees to focus on your businesses core competencies. It's more than tech support. It is a total IT department at a fraction of the cost.

**This service it is only available in the Denver Metro area.

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Virtual Admin

Don't need a full IT department? Already have an technology plan and just want someone to carry it out and be on call when you need them.

Virtual Admin is the service for you. Our certified administrators will follow your lead and report to you. We will perform routine maintenance on a schedule you define and are available for upgrades or new projects as you need us.

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Website Development

Web sites have become a vital part of business. Even if your business does not need e-Commerce your website often makes a first impression for your customers and partners. Our designers and developers will craft you a site that showcases your business.

 

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